30 May 2016 | BOOK

Professional conciliation in collective labour disputes: a practical guide

This Guide is developed as a sub-regional tool to support dispute prevention and resolution in Central and Eastern European countries and is intended for use as a training tool in the ITC Certification Course on Conciliation/Mediation. The Guide also contains case studies from a number of European dispute resolution agencies so as to illustrate how conciliation/mediation actually works to assist collective bargaining and settle collective labour disputes.

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